Pit & Quarry, March 2015
TH55 Why Are My Neighbors Complaining About Blasting What Can I Do About It Doug Rudenko Vibra Tech Engineers At most mining operations blast vibration levels are kept well below established criteria Yet compliance with the regulations does not always solve the conflicts arising from blasting operations Mine operators often resort to random changes in blast design searching for a solution to mounting neighborhood complaints TH56 Account Planning How Do We Best Serve Our Customers Joel Galassini Capitol Aggregates Inc Not all customers are the same and not all customers require the same type of service This session will discuss ways to differentiate between customers and to structure an effective account plan designed to maximize both customer satisfaction and profitability Topics will include account strategies entertainment planning and customer communication methods TH57 Enhancing Company Performance By Improving Leadership Communication Within An Organization Julian Smallshaw Institute of Quarrying and Mark Osbaldeston Centre for Mineral Products Professional Development The aggregates industry needs to become smarter Leadership and communication at all levels is essential to link people and the organization together Soft skills are an area that is often neglected We will demonstrate how interactive methodology works for people at all levels Key subject areas to be covered are team recognition sharing knowledge and expertise improved communication skills a deeper understanding of your own leadership skills and how to work collaboratively TH21 The New Workforce Keith Reester Reester and Associates In the post recession world of 2015 the landscape of todays workforce is dramatically different There are fewer people available to fill your positions employees are demanding more as they see companies rebound and grow and the future is rapidly changing with older generations moving into the sunset Your firm must be prepared to capture and keep the best talent or the bottom line will show it This session focuses on the makeup and character of the current employment landscape and what your firm can do to attract and retain the top team members PIPEPLUS www isco pipe com ISO 9001 2008 certifed quality management system Whatever your pumping and piping needs turn to industry leaders ISCO Industries and GIW Industries Nobody stocks or delivers more HDPE pipe and associated products than ISCO including a full line of mechanical connections and molded and fabricated fttings GIW leads the way in the design and manufacture of heavy duty centrifugal slurry pumps in many sizes models across multiple applications And both companies excel in professional consultation and service to tackle even the most challenging projects Make the call for TOTAL PIPINGAND PUMPING SOLUTIONS 1 800 345 ISCO www pitandquarry com March 2015 PIT QUARRY 35
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